If you have issues keeping your equipment connected, try the following steps:
- If the equipment is not powered on, turn on the equipment.
- If the problem persists, power cycle your equipment.
- If the equipment is powered on and the problem is not resolved, check your wireless network to confirm it is operating properly.
- To learn more about what network to use, refer instructions on: What are the basic system requirements?
- If wireless network is not working, then contact your wireless network provider.
- If wireless system is connected, verify the console is communicating to port 8883 by following instructions on: How to 'Connect' Cardio Equipment
- If the problem still persists, contact customer service at US: +1 (888)-752-6385