Please note the following updates with regards to your Halo Fitness Cloud accounts, applicable to members at all facilities:
- No Internet Connection
When a member loses Internet connection on the mobile device, the app will now indicate the loss of connectivity with a red banner at the top of the screen.
Also note that for a member to utilise the Connected features between Life Fitness equipment and the Halo app (e.g. QR Code logging and automatic Cardio-to-App workout syncing), they must have Push Notifications enabled as well as an internet connection.
- Improved Connected Cardio Errors when using QR Codes
We've teamed up with other areas of Life Fitness to improve the in-app feedback when members experience difficulties connecting to compatible Connected Cardio (and soon, Connected Strength) equipment.
A variety of message boxes are now displayed to provide better information about the type of connection problem. Warnings include:
Occurs if the user's mobile device is not connected to the internet.
Users see this when attempting to connect to fitness equipment that itself has no Internet connection (even if the user's mobile device does)
Displayed when the wrong type of equipment has been scanned. Typically this might occur if a member is performing a planned workout and if trying to start the Treadmill exercise, but is scanning the QR Code on a Cross Trainer, for example.
There has been some kind of problem recognising the user's account - usually because Halo and LifeFitness accounts have not been merged/connected or if the member's account has been suspended or the member has been removed from the facility via member's profile in the Halo Web platform (in which case, the member can be re-invited to the facility using the "Add Members" tab).
Displayed when there has been a problem recognising the console/fitness equipment - this might mean that the equipment has been misconfigured (or not yet set up) by the gym, but might also be caused by a poor/corrupt QR code scan too. Please log this with the Life Fitness Support desk if problems persist.
Note: for a member to utilise the Connected features, they must have Push Notifications enabled and have an internet connection. There are no warnings to the member if they do not have Push Notifications enabled.